FREE EBOOK DOWNLOAD 😀
A Message to Business Owners Struggling With What to Charge
Us freelancers, business owners, mumtrepreneurs, those with a full-time gig but trying to get their dream business of the ground in their spare time.. whatever you are and wherever you are in the world… it all begins with valuing and believing in yourself – after all, how can you expect others to value your work, if you don’t by underselling it.
Remember, you don’t get paid by the hour, you get paid for what you bring to the hour. This is your Monday reminder about the awesome work you do!
HERE’S THE ORIGINAL ARTICLE ON LINKEDIN 👉
💭 Thought of the day!
So, i’ve just finished at a lovely networking event, with the same burden troubling a lot of the business owners in there. They say ‘Am I charging too much’ or ‘I really need the money even though I know the budget isn’t near enough’ or commonly, ‘The client says they can’t afford me and want it cheaper, what are you supposed to do then.’
✊ I said to them, stick to your guns, YOU ARE WORTH IT. You should never base your rates on what you think the client can pay. Base them on your experience and the value you’ll bring to their business. If they think it is too much, show how your work will have an big beneficial impact for them now and in the future and communicate why the cost is what it is. If they still ask you to come down in price, then move on. Otherwise it sets up an expectation that you will always charge so little.
No one will ever give you more money than what you ask for, so don’t undersell yourself.
I had a client “negotiate” a rate for an package once. I gave in and every added job after that he tried to nickel and dime me down for a lower rate. When I called him out on it he said “he was negotiating… that’s just how business worked” 🙄
I finally got the courage to say no and just walked away.
Luckily, us business owners have come to learn the early red flags that show a client will be hard work – with brash negotiating of fees one of them.
Having said that, I get it. If money is being offered and you have nothing in the bank, with bills piled up to your eyeballs, it can be so tempting to take the money and do the work. Albeit unhappily. If that’s the situation you find yourself in, then if you have to lower your rate, lower your offering to match. Client wants to pay £XXX less, then do less blog posts, write less articles per month, lower the word count, don’t include the touch-up package from your shots, post less social media posts on less channels… or whatever you deem appropriate for your industry.
If you are in a position to be firm and say no to lowering your rate, be professional and just saying something like, “I’m sorry I’m out of your budget. I’m always happy to work on it later if you’re able to meet my rates.”
Just make sure you’re happy to do the work on YOUR terms. You are your own boss, choosing who you work with and for how much for is one of the benefits!
Saying no to bad clients who don’t respect you, your work or your time, only opens up your time to work with ones who do! And there are plenty of lovely businesses out there!
I hope you enjoyed this article! Why not join me on LinkedIn? I’d love to connect with you! 👉 http://www.linkedin.com/in/scarlettdarbyshire/
Powerful Call to Action Phrases You NEED to Use in Your Social Media Content!
Having thousands Facebook Likes or Instagram followers is great, but it doesn’t mean anything if those followers never take any action. Whether it’s a tweet, blog title or text in your ad, every word you share in an update needs to inspire people to do something beyond just reading it. Words are very powerful and for social media to be a successful addition to your marketing strategy you must learn how to right copy that converts!
What Does a Call to Action Mean?
A call-to-action (CTA) is an image or text that prompts your visitors, leads, and customers to take action. It might be signing up for your email list, buying a product, investing in a service, or following you on social media.
Call-to-Action Statistics
- Almost 90 percent of website visitors read headlines and CTA copy. Many of them don’t read anything else.
- Full-screen CTAs, such as exit popups you create through Hello Bar, perform better than any other position for CTAs (up to 25 percent conversion rate).
- Color can make a huge difference in whether or not people click on CTAs.
- More than 90% of visitors who read your headline also read your CTA copy. (Unbounce)
- Emails with a single call-to-action increased clicks 371% and sales 1617%. (WordStream)
- Adding CTAs to your Facebook page can increase click-through rate by 285%. (AdRoll)
- By forcing visitors to watch an informational video on their services before presenting a CTA, Kimberly Snyder increased conversions by 144%. (QuickSprout)
- For KISSmetrics, a CTA within a video gets 380% more clicks than their normal sidebar CTAs. (QuickSprout)
CTA Phrases to Persuade
If your intent is to persuade people to choose your product/service, here are several phrases to try incorporating into your call to action:
- “Try it free now” or “Start your free trial now” Everyone loves a freebie. This CTA is good because instead of straight up asking a prospect to hand over money for your product/service, you’re offering a free ‘test drive.’
- “Join now and get…” Here you’re simply asking your audience to reply to your message to get something of value in return. It could be an e-book, a free sample, or a template, just make sure it’s relevant to your audience.
- “Start now to get…” or “Your Journey to X Starts here” or “Start now” infers to your prospect that they are about to begin an exciting process — with the rest of the CTA telling the user how he or she will benefit.
- “Talk to an expert now” This is a great CTA to use for an online chat opportunity or when you want the prospect to call. Telling your prospect that you are a team of experts, will automatically make them feel safer in your hands.
- “Learn more about us at…” Prospects at the top of the sales funnel are collecting information, learning about brands and your industry without knowing exactly what they want yet. Using a CTA that invites people to learn more about your business can be extremely effective at building brand awareness. When prospects decide they’re ready to buy, they’ll have your business name at the top of their mind.
- “Please don’t hesitate to call us” Let your customers know you don’t mind talking to them over the phone. These types of CTA’s belong on every page of your site.
- “Order now and receive a free gift” If you can tempt prospects with a free gift, they’re more likely to buy the original product. The free gift on offer doesn’t have to be physical, it could be a discount off a future purchase or a downloadable template for example.
- “Get yours now” A personable CTA subtly telling the consumer that you want him or her to have something valuable — something other people might want.
- “Request your FREE quote today” Giving a free quote costs nothing but time to you, but once you have the prospect communicating with you it may just turn to a sale!
- “Click here to get free shipping” Use this popular CTA to overcome one of the chief barriers to buying products online – shipping costs!
- “Money-Back Guarantee offer here” When you offer a money-back guarantee, consumers feel more confident trying out your product or service.
- Activate X Today! Using a CTA like this one puts the prospect in the driver’s seat and motivates them to act. These call to actions work well if you’re offering a discount on products or a free demo of your service.
CTA Phrases to Create a Sense of Urgency
Creating a sense of urgency encourages customers to act now instead of holding off making the purchase. Here are some effective call to action phrases that you should consider using as the sooner you can get people to take action, the better!
- “Download here immediately.” Or “Download here right now” Strong adjectives promote urgency and encourage click-throughs.
- “Act quickly or you might lose it” Loss-aversion is a common psychological principle that is proven to work! Get the point across that if they don’t act now, they might lose something valuable.
- “Reserve your spot now” Same principle as above! Tell your prospects that if they don’t sign up and reserve their spots, they run the risk of leaving it too late.
- “Order now while there’s still time!” Urgency is often a key element in effective call-to-action phrases. Subtly pressure consumers into acting now rather than waiting until the opportunity passes them by.
- “In a hurry? Call…” Call-to-action phrases like this one let the consumer know that you’re willing to respond to their needs right away. A perfect CTA to use if you offer out-of-hours or emergency services.
- “It’s very important that you respond promptly” With this CTA you’re telling the prospect that if they don’t respond right away then they might lose out on something good.
- “Offer expires very soon” A powerful, snappy CTA that clearly states there’s an offer on the table, but if you don’t snap it up, you’ll miss out.
- “For a short time only” This CTA is popular during sales or clearances. It’s clearly stating that here is a chance to buy a limited-edition product, take advantage of a big discount, or get some other benefit. But only if you act now.
- “Limited availability” a great CTA as it creates urgency and infers your product is highly popular. A win-win for you as it serves as a form of social proof as well as an incentive to act quickly.
- “Expires at midnight tonight” It gives a definitely end point to the sale, so your prospects know they have to act quickly as the clock is ticking.
CTA Phrases to Imply Exclusivity
A very effective way to make people act is to imply exclusivity with whatever you’re offering. Try these phrases out to get people taking action and jumping at the chance to be a part of your product or service to not get left out of the group.
- “I invite you to…” Everyone needs to feel wanted and special —foster that sense of belonging by giving the impression that you’re personally inviting your prospect to do what you want.
- “Join X Other [Category] as Subscribers to My Email List” A great CTA for social proof. This CTA comes in many forms for example “Become one of the X people who subscribe to my emails.” Or “Join the club! Over X request my emails. You could, too!”
- “Request an invitation”
- “Members Only”
- “Only available to X”
- “Pre-register/Pre-order”
- “Exclusive access”
This is an excerpt from my book ‘The Ultimate Beginner’s Guide to Social Media for Small Businesses: A Comprehensive, Jargon-Free Guide to Social Media Marketing For Those Who Just Don’t ‘Get it’!’ – Want a copy? Get it for FREE here! 📚
What is Social Media and Why is it Important?
Social media is the means by which people interact with others in virtual communities and networks allowing them to create, share and exchange information and ideas. With the rapid popularity growth of these new technologies, social media has had a profound impact on the way people discover, read and share news, information and content. Social media encompasses all forms of ‘user generated’ content, from communication platforms such as Facebook and Twitter to multimedia services such as YouTube and virtual gaming platforms like World of Warcraft. It has become extremely popular as it allows people to connect and form relationships in the online world for personal and business use.
How is Social Media Being Used by Businesses?
Social media puts you out there and brings your solutions to your prospects’ doors. As such, the benefits of creating a social presence on the web have been felt by every type of business and industry. Whether you have a restaurant, retail outlet or provide professional services, social media enables you to build your online reputation, increase credibility and help generate business and drive sales. By taking advantage of social media, you can make your business gain more exposure, be more personable and generate and maintain long term connections as well as benefit from rich insights into your customers and industry. All of which can greatly benefit your business in the future.
Why Should You Join In?
With the surge in popularity in having a presence on social media, the chances are that your customers and competitors are already involved. On the web your customers will be talking, forming their opinions and its’s where they’re making their own recommendations to their friends and connections. Likewise your competitors may be already channelling in on those customers and reaping the rewards from engaging with, joining and listening to those conversations. People all around the world may be already talking about your business, so it’s important that you get involved in the conversation and present yourself how you want to be presented on the web. Still not convinced? Here are 5 more reasons why you need social media for your business;
Social Media is Everywhere and Very Popular
Social media has become a central part of most people’s lives, whether they are at home or on the go, people are actively engaging online. These users aren’t just sharing updates from their own lives; they are searching for businesses, products, and services, and connecting with brands through their social channels. People of all ages and genders are actively using social media so no matter how old or young, or what gender your target audience may be, chances are most of them are already logging on and waiting for you to get started.
Social Media Sites are Free
Getting started on most social media platforms is completely free. Facebook, Twitter, Pinterest, YouTube, WordPress and LinkedIn all offer free accounts to users and businesses and in most cases signing up won’t require anything more than an email address. There are features within some platforms that you need to pay for such as a Facebook Ad or a profile upgrade in LinkedIn, but for the purposes of getting started there’s no upfront cost for most of the social networks.
Join an Existing Conversation
Social media provides you with an opportunity to listen to the conversations about your business and industry being openly discussed online. Not only does joining this conversation mean you can hear what is being said about you, it also means you can easily develop a richer understanding of your customers and benefit from insights into your target audiences. Moreover, it can also be used to create dedicated communities where you can host discussions about the products and services you offer or use your followers as an outlet for helping build new ones.
Social Media is Great for Customer Service
Customer service through social media is quickly becoming an expectation of consumers. Businesses have quickly come to realise that it offers a unique opportunity to showcase your customer service skills, promote more intimate business relationships with your customers and enables you to cater to your customer’s needs instantly. In a world where everything is fast-paced, a quick response that showcases how much you care about providing a memorable experience can create a lifelong customer. Social media allows you to continually strengthen relationships with these customers through social engagement and because this engagement is publicly visible to others, it can introduce your business to a whole new audience and enable you to reach your next customer.
It Helps People Learn More About Your Business
Social media sites are becoming the go-to place for consumers who want to learn more about a business. People are online actively searching for information about anything from product reviews to informative articles and general entertainment so it is up to you to utilise this and use your social media presence to provide valuable, informative and entertaining news and updates to existing and potential audiences. If customers are already searching for you on Facebook or Twitter and not finding your business, you are missing opportunities to win new customers and inform and engage your existing ones so it is vital that you join in with social media and have your brand heard and seen online.
Are you sold on getting social? Whether you want me to work with you from the beginning or help you get your marketing efforts back on track, i’m here to help your business level up and reach its full potential by getting savvy with social! 🚀
Not Enjoying Self-Employment? Here’s How to Fall Back in Love With Your Business!
From winning new projects, a diary full of promising meetings, to even decorating your new office and picking out all your fresh new folders and stationary… those first few development years of business ownership are exhilarating and full of adventure! No two days are ever the same and with every day comes a new experience and learning curve… and you loved every minute of it. But now? All of a sudden, those long hours you love to put in, are now a chore. Your focus is gone. Maybe your personal and home life are suffering as a result of the constant stress. Like everyone else unhappy with their job, you sit there with a sense of despair on Sunday night at the thought of another Monday back at your desk. Ultimately, everything about your business has become a burden. A burden that you undertake with zero passion.
You’re not sure how or when you started to feel this way. You just know something doesn’t feel right anymore. You’ve suddenly become one of those people who dreams of escaping your mundane unhappy work life in the quest for something more exciting. Starting your own small business is a bit like falling in love: it’s exciting, exhilarating, and new. You don’t mind putting in the hours and effort during the beginning because you feel like you’re building something good. But just like in the affairs of the heart, when it comes to business it’s all too easy to let the passion slide. Take off the rose-tinted glasses and after the adrenaline rush subsides the reality sets in and you may discover that not everything about running a business is so wonderful. There are tasks you absolutely hate to do, activities you find stale, technical difficulties to test your patience and clients and vendors who you may not get on with at all.
Before you make the huge decision to dump something you’ve worked so hard to make a success, consider how you can rekindle that lost spark. All people from all walks of life have those moments and periods of wanting to pack it all in, its completely natural. However, you owe it to yourself and your business to decide whether this is just a wobbly period (99% of the time is!) or your mind is made and that’s it you’re done.
Does this all sound familiar to you? Let’s highlight some of the danger signs and if you find yourself nodding along and saying ‘yep, that’s me’ then read on for top tips to get you feeling the love!
- You’ve taken on too much, you’re wearing so many ‘job hats’ that it’s overwhelming
- You no longer have the time to ensure you are keeping your clients/customers happy.
- Business plan? Haha what is that… I haven’t looked at in ages/ever!
- Your cash flow is a serious problem
- You’re working long hours and hate every second of it
- You’re putting things off and finding everything else to do but solve your problems.
Thankfully, you can rekindle the flames of passion for your business by making a few subtle (tried and tested!) changes in how you work and think. Here are seven tips to help you love your business again!
- Take a holiday! Most business owners rarely take a break, and if they do, they are still not fully switched off… they still answer emails, have the laptop available etc. Repeat after me … ‘YOUR CLIENTS CAN LIVE WITHOUT YOU FOR TWO WEEKS, THE WORLD IS NOT GOING TO END!’ Get a holiday booked that’s purely for you, designed for lots of rest and relaxation. No worrying about answering emails, listening to answerphone messages and dare I say it… no social media! You might find a holiday to escape from it all, and one that gives you (and your brain!) a chance to relax and slow down, is just what you needed to fall back in love with your business. Don’t feel guilty either – everyone needs a break and your clients will understand. Just give them plenty of notice and away you go.
- With your newly refreshed state of mind… start again! After a holiday you always feel relaxed, rested and re-motivated. Before you go back straight into work and catching up – take a day to spring clean your business. Use this new-found positivity to clear out the garbage (ineffective procedures, bad clients and maybe even literally clear out the garbage if you have a messy office!). Simply ask yourself questions such as; what can I get rid of that’s not working/making me unhappy? What’s something that’s costing me lots of money? Can I get rid completely or find a cheaper alternative? What can I do to make my business more efficient? What ideas can I implement to make my clients happier? What skills can I learn that will benefit my business? By examining your life and reviewing your typical work day/week/month you can work out all the areas that are good/bad and act on that to help you solve many of your business issues and set yourself up for success!
- Streamline processes to relive overwhelm! If the main problem within your business is that you feel overwhelmed, running around doing 1001 jobs, then you will really benefit from looking objectively at your business to identify the areas in which your time is being taken up unnecessarily. You can majorly improve your productivity and free up a lot of your time by implementing software, delegating tasks, hiring a freelancer and other tactics designed to be utilized by business owners like yourself to improve workflow and yield better results! Constantly chasing up invoices? Implement a software to do it for you. Absolutely hate answering the business calls? Hire a company who’s job it is to do that. You can easily free up your time by streamlining your current processes and delegating the ones you hate to someone else, leaving you happier, less overwhelmed and of course your business becomes more productive and professional as a result.
- Remind yourself why you started your business! If you’re unhappy with your life and business, it’s easy to forget why you launched your own venture in the first place and the huge benefits you receive from it. When it comes down to it, you‘re the boss. You can take time off when you want, work the hours that suit you, pick and choose your clients and have control over your future. Ok so you are thinking of quitting self-employment, for what? To go back to the rat race working for someone else, 9-5, a condescending boss, traffic and working all the hours under the sun to make someone else rich! That’s crazy to want to go back into! If you need to fall back in love with your business, take a few minutes to be humble and grateful. You are living the life that most people only dream they had to guts to do! Yes it may be stressful at times, but surely all the massive positives outweigh the negatives you experience sometimes.
- Have good support around you! Running your own business can be a very lonely affair, especially if no one in your inner circle runs their own business so can’t relate to how you are feeling. It needn’t be, however as there are so many business support networks around in the form of monthly groups, networking opportunities, online communities etc. where you can meet up, get out the office and talk to like-minded people who can offer advice, support and a new way of thinking about things. Don’t underestimate a simple coffee with a friend or family member too! A nice chat to whinge and whine to get things off your chest can do the world of good – as they say a problem shared is a problem halved! – so make sure you have a lot of people around you who you can talk you when things are getting too much as this support can make the difference to help you succeed.
- Work out your plan! If you are on a weight loss plan, for example, how great does it feel when you hit your weekly/monthly target and keep knocking those targets out the park! How motivating it is to see yourself working hard to achieve this positive life changing goal. The same logic can be applied to building and making a success of your own business. Take the time to work “on” your business by setting time aside to plan your goals and create a bigger picture of what you want to achieve. Identify realistic goals and objectives and create a roadmap that guides you towards that success! Make sure you regularly review your master plan and check your progress toward achieving your goals. When you see yourself hitting those goals you will feel a sense of motivation and fulfillment knowing you are one step towards where you want to be. Importantly, don’t feel sad if you don’t hit your goal, simply assess what you missed and learn what you need to do to make sure you hit it next month… you’re only human remember!
- Book your next holiday! The logic here is that you will always have something to look forward to. Taking a break, even if its just a few days away is so important for a business owner. A holiday refreshes you, gets you a change of scenery, reminds you how good you really have it (after all, you didn’t have to ask anyone else’s permission to go on holiday – you just did it because you could as you’re the boss!) and that time away even gives you a chance to miss your business! All of which gear you up for an ultra-positive stint for when you get back to your desk!
What are your top tips for staying motivated as a business owner?
20 Useful Things You Can Do When Business is Slow
Starting a business and making it work takes you on a difficult but rewarding roller coaster ride full of ups and downs. During the ‘ups’ when business is booming it can feel like there aren’t enough hours in the day with a busy schedule and feeling like there’s a million things on your mind becoming the norm. For many businesses however facing the ‘downs’ can hit you hard especially if you not prepared for or expecting it. Whether it’s a slow intake of new customers, a flurry of bad news and let downs or your sales have come to a grinding halt, when you suddenly realize your businesses is in the midst of a slow period it is crucial that you don’t panic and become disheartened or worried. Rather, take it as a learning curve for you to build your character and your business by capitalizing on those slow times and use the extra time you now suddenly have to help boost your business for the better.
Touch Base with Old Clients
Whether it’s an email, a card or a meeting in person, taking the time to touch base with people you have dealt with in the past can be very rewarding. A simple email giving them some tips/advice/articles you think may be useful to them or even a greetings card thanking them for something they did, by getting in touch you show that you genuinely care about the relationship you had. This in the clients mind could make them remember how much they liked you, which could encourage them to hire you for something new or recommend you to others.
Write or Update your Business Plan
If you already have a business plan, then take the time to go through and do an audit. Go through, assess and update important areas such as whether your business goals are still the same? Has your market changed in some big way? And whether your circumstances have changed dramatically. If you didn’t create a business plan in the beginning (shame on you if you didn’t! 🙂 ) then take the time you now have to do one. They needn’t be a daunting document and there are many useful templates out there to help you and make it straight forward. StartUp Donut is a great place to start.
Take an Online Class or Join a Peer Group to Learn Something new to Expand Your Knowledge/Skill Set
Whether it’s joining an online class, seminar or signing up to a local peer group with fellow business owners, actively learning something new and gaining valuable life lessons and advice from others is a great way to boost your skillset and help you develop valuable knowledge and contacts that you can apply to your future efforts to help boost your business. If you want to know more about utilizing social media then sign up to an industry influencer seminar, or if you want to learn a new business skill then sign up for a course online. You will be thankful you did when you find yourself busy again and utilizing the newly learnt skill!
Audit and Refresh Your Website
Your website should portray you in the best light by looking professional, having up to date information, well placed calls to action and good quality SEO friendly content amongst a whole host of other important factors. Your website ultimately needs to work as hard as you do in terms of attracting future clients so it’s vital that you take the time to do a website audit and overhaul your website if it’s not portraying your business in the way you want it to.
Create a Marketing Schedule for the Weeks, Months or Year Ahead
When you have completed a clear, visual and well thought out plan for your marketing and promotional schedule (either weekly, monthly or yearly) it brings a great sense of accomplishment knowing that the crucial task of marketing your business is organized, working together and not to mention, for the most part, has already been done in advance as you will have done the hard part of creating promotions, tying them in with holidays and having your weekly content ideas etc., planned, organized and in place. You will be thankful that you have done this and had the time spare to do it well as when times start to get busy again you will inevitably not find the time to do it as you find your marketing efforts slip further down the to do list.
Create New Business Cards
In the same way that your website reflects who you are, so too does your business cards. So now is a great time to assess your cards and determine whether they simply need new updated information (inclusion of a new social media platform you have joined, or a change of phone number for example) or whether it is time to order new ones so they portray you in the best light and fit in with your business image. I highly recommend MOO.
Do Something Creative and Start an Exciting New Project
Have you ever wanting to write a short story or poem, get into painting or take that local cookery class you heard about? Whatever it is that gets you active, positive and gets those creative juices flowing, use the time you have available to you now to just do it! Not only is it great to do things you enjoy (as a starting a business can feel like it consumes your whole life) you may find the creative inspiration for something new in your business. Sometimes all it takes is a break from the everyday routine to give your mind and body a boost.
Create a Free Resource
Everyone loves a freebie, and creating a free resource that is valuable, informative and useful to your clients and target audience, is a great way to attract attention and boost engagement. Whether it’s a how to guide, a useful template or something else relevant to you, ensure you utilize it and maximize its investment by making people sign up to receive it or visit your website to download it. That way you not only help portray yourself as a valuable source of industry knowledge, but you also can help generate attention to your business.
Read a Book to Boost your Knowledge/Skill set
Whether it’s a book on business from an influential millionaire successful business owner or a straightforward book on how to utilize a particular social media channel, reading a book and empowering yourself with new knowledge is a great way to get inspired and learn a new skill or even mindset that can help you get positive and boost your business.
Host a Giveaway to Grab Attention
Hosting a giveaway is a surefire way to generate engagement and interest in your business. Whether it’s a free product, a free consultation or a gift voucher, make sure the prize is interesting, relevant and promoted well.
Organize Your Computer
The likelihood is that during your super busy times you have let things slip a bit on your desktop with documents here, there and everywhere with a distinct lack of organized structure. By completely refreshing and organizing your computer, including everything from having clear, logical and organized folders for your all documents, to only having relevant website bookmarks and removing all installed software that you no longer want or use, you will magically clear your computer and your mind allowing you to feel fresh, clear and focused.
Create Templates
Whether it’s a template showing you how to construct a powerful blog post, a written account of the workflow in the event of a new project/client, a reply email that you can personalize whenever a potential client emails you or a general report template, by creating templates that you can easily use and reference, you take the hassle out of these everyday tasks which frees up time for you to focus on other things for your business. Something you will be very thankful for when you become very busy again!
Check Your Google (and Social Media Platform) Analytics
Take the time to thoroughly assess your analytics for your website and social media platforms as you will learn a wealth of important information that can affect and dictate your marketing and general business strategy. Analytics are there to help you make your marketing more effective so make sure you thoroughly analyze your analytics and respond and adapt accordingly to what the information is showing you to ensure your website and platforms are effective as they can be moving forward.
Do a Social Media Audit
By conducting a thorough audit of your social media platforms you ensure they remain fresh, relevant and highly effective, helping maximize your ROI. From making sure your bios and descriptions are up to date, updating your logos, cover images, banners and backgrounds, to assessing what your competitors are doing on their pages and even revisiting and assessing your goals and objectives for each platforms, use your time to have a good look at your profiles to make sure they are reflective of the image you want to portray and are as effective as they can be. Or skip the faff, and just get me to do it!
Create Something Useful That You Can Sell
Similarly with creating a resource to give away for free, you can just as easily create one to sell. Whether it’s an eBook, a seminar or even a PowerPoint presentation, ensure you target your audience and fill your resource with valuable, informative and useful content and promote it well so that they can buy and benefit from it. Not only is this great in terms of helping develop yourself as an informed authority in your area, but it is also a great way to earn extra income which can be much needed when business is slow.
Research, Research, Research!
Thorough research is the foundation of a successful business. Whilst you may have undertaken some research in the very beginning of setting up your business, times changes and things develop and move forward so is it vital you stay updated to ensure you are maximizing your business and making sure you are staying competitive and effective. There are several key areas in which you need to be up to date on from what is happening in your industry, factors about your target audience, what your competitors are up to, the latest updates and techniques of the social media platforms you are on and any new upcoming news, trends and developments that could benefit your business.
Clean up your Emails
From client emails, new enquiries, to the newsletters you are subscribed to, your email inbox can quickly get out of control especially during hectic workdays. A quiet period however is the perfect time to go through and organize your mailbox, from creating organized and specific folders for important documents, certain jobs/clients etc. to unsubscribing from newsletters/mailing lists that you no longer want to read or be a part of. Clearing up your mailbox is a great way to refresh your mind and refocus. Not to mention you will feel a great relief in making sure everything in your mailbox is as organized as you can make it so you no longer have to trail through countless emails to find what you need.
Create an Email Campaign
Email campaigns, if done right, are a great way to boost attention. You will have no doubt worked hard to accumulate contacts and developed your email list so utilize and delight your contacts with a valuable and interesting email. For added affect you can use the free resource or giveaway I suggested earlier as bait.
Volunteer
Volunteering is not only a great way to help the charity or business you have chosen but keeping your mind working, busy and active is good for you too. You could have a change of scenery and volunteer in a completely different industry and line of work or if you want to volunteer your own services for free, consider giving your profile and business a bit of a boost by hosting a giveaway with your voluntary service as the prize.
Organize Your Home Life and Do That To Do List!
We all have the ever growing to-do list in our private lives. From painting the garage door, to redecorating the office and general DIY, all of these need to do tasks are always somewhere in the back of your mind. Therefore in the quiet period of your business, why not get them done? Whilst you may feel that painting the bedroom is not relevant and helping you get your business on track, you need to see the bigger picture to see the benefits. As not only is painting -or whatever task you do- allowing your mind to focus on something else other than the problems with your business, but by getting the job done and working through your to do list you clear them from your mind allowing you freely focus and dedicate time to other tasks.
What do you think? Do you have any tips or lessons you’d like to share?
What You Can Learn from These 3 Small Businesses Successfully Using Social Media
For most businesses, having a social media presence is now an essential element of a marketing strategy. Today’s online audiences are online to be informed, engaged and entertained by their favourite brands whilst ultimately expecting their voice to be heard and their needs listened to and met. It is up to you therefore to utilise this social media phenomenon and start reaping the rewards for your business from having a personable, valuable and engaging social media presence.
Whether you are a new business just starting out on social media or have already implemented your social media marketing plan, there is so much value to be gained in seeing examples of what other people and businesses are doing on social media and modelling their best practices. This article showcases three small businesses, that whilst all being in different industries and having different strategies, all display outstanding social media marketing efforts. So without further ado here are my top three small businesses successfully using social media and what you can learn from them.
Kim Garst is a social media expert, successfully informing, influencing and engaging her audience through her small business social media firm, Boom Social. Kim is very active amongst several social media platforms and is a perfect example of someone who has developed a powerful social presence through providing excellent customer service, strong branding and regular, engaging, varied and tailored content that businesses and those looking to start on the entrepreneurial path are drawn to. This approach has established Kim as an renowned thought leader, with her impressive influence within the industry testimony to that.
Kim’s approach to communicating with her audience is definitely one to admire. She really puts the social in social media and takes the time to respond to every social media interaction on her Facebook and Twitter. Whether it is thanking someone for sharing her article, sharing good advice or sharing the many business and social media tips, quotes and motivational pieces she has, she is always active and always listening to her audience, resulting in a presence that not only demonstrates her successful approach to becoming a well trusted, well informed and personable industry influencer but also by providing real-time, socially connected customer service, she is able to create more trust and credibility with her audience.
Another area in which Kim excels is her impressive visual branding, successfully creating a consistent look and feel across her website and all of her social media profiles. Kim makes sure that her advice, quotes, tips and other motivational sayings are delivered on good, high quality branded photos and by combing this approach with another one of her triumphs, that is her impressive use of relevant hashtags on Twitter, such as #socialmedia, #BizTip and #SocialMediaMarketing she is able to ensure that her branded messages target and reach others beyond her immediate circle, making it easy for people searching certain kinds of content to find her.
Ultimately it’s no surprise Kim is a social media expert, she demonstrates her expertise, personality and outstanding customer service skills to businesses worldwide by simply sharing engaging resources and advice through her website and social media platforms and ultimately listening to and engaging with her fans. It’s such a simple strategy but is the very foundation of a successful social media presence.
Key Takeaways
- Ensure you humanise your brand by being genuine, honest and authentic in order to create truly personal and meaningful connections.
- Aim to become a thought leader in your industry through actively sharing useful resources and tips with your fans.
- Maintain a consistent strong branding throughout all of your online presence.
- Utilise Hashtags to reach new audiences.
- Dedicate time and resources to listening to and engaging with your fans and make demonstrating your excellent customer service skills a priority.
BrewDog is a brewery in Scotland using social media to ‘Push limits and challenge conventions with award winning craft beer’. Along the way they are gaining a reputation for courting controversy but at the same time offering a bold, provocative, irreverent and most of all highly impactful and successful approach to social media marketing.
Whilst causing controversy or offence is not for the average content marketer, BrewDog not only gets away with it, but revels in it, due to their complete self-confidence in their philosophy and a no qualms attitude towards telling everyone about it. At the very basic level this shows a great case study of a business with a strong brand ethic, something which should be admired.
Having a strong philosophy (that is, their love of beer and challenging the conventional big breweries) instantly makes every post and status update crafted in a purposeful way and directed towards a goal and BrewDog is testament to this end. With cleverly produced and humorous videos, stunts such as driving a tank through the streets of London, projections onto the British House of Parliament and serving beer out of dead animals, they court controversy, divide opinion and importantly attract publicity and attention for themselves whilst perfectly demonstrating with their edgy, out there image that earns them a very targeted and loyal following.
In the midst of the controversy, BrewDog however is testament of a brand with an excellent social and collaborate strategy, in that they strive to involve their customers is every aspect of their journey. From asking for suggestions for wording on their new labelling, engaging their audience through regular questions on Facebook and Twitter, right through to their brilliantly successful crowd funding venture, they genuinely show they care about their audience and are interested in involving them in the business and listening to their thought and opinions.
Another area in which BrewDog excel is through their ability to successfully capitalise on up-coming events and trends, cleverly ensuring they secure coverage and attention for themselves while continuing to show their personality and appease their loyal following who are expecting these bold, clever and out there antics. Their ‘Hello, my name is Vladimir’, a ‘not for gays’ beer in protest at Vladimir Putin’s anti-gay laws, launched to coincide with the Winter Olympics in Sochi, is a great example of their excellent use of capitalising on a worldwide event. Whilst this controversial approach divides opinion, it ultimately garners them a lot attention which is crucial for small businesses in terms of brand awareness and keeping their brand in front and centre of their target audience’s minds. After all, without this provocative marketing approach BrewDog may not have had such a large impact in a crowded marketplace.
Ultimately, BrewDog have remained true to their philosophy, personality and attitude and this has simply been transferred to their marketing efforts. Through varied, regular and interesting blog posts, to clever and humorous videos to boost viral reach, right through to the two founders being active throughout their social media profiles which helps humanise the brand and show personality, it’s hard to find fault with a brand that is confident, consistent and clever in their approach no matter who it might offend.
Key Takeaways
- Be provocative, but only where it suits your brand.
- Make strategic use of relevant national or world trends and events to attract attention and grow your fan base.
- Be true to your strong brand ethic and recognise the importance of continuing conversation whether or not your brand or your approach is particularly liked.
- Put your customers at the forefront of your marketing, always listen to, learn from and encourage and engage your audience.
Daylesford Farm is an organic farm in Gloucestershire with farmshops and cafes in London. Daylesford Farm is excelling in their social media efforts as they clearly understand the importance of sharing quality content and engaging with their audience and as such have brought the social and collaborative experience to the forefront of their marketing efforts.
Where Daylesford Farm truly excels is within their use of content and engagement strategies. Throughout all their social media channels Daylesford Farm place emphasis on providing valuable, targeted and engaging content fine-tuned to appeal to and capture their audience’s interest and attention. Every tweet, retweet, post and status update is shared with a purpose in mind, so whether it’s offering seasonal recipes to try, great tips, facts, competitions, testimonials, articles promoting sustainability in food and farming, humanising the business through showing the faces behind the brand or news and updates relating to their cookery school, farm shop, cafe and other activities, they ensure that each post is purposeful, informative and useful to their audience. In doing so, Daylesford Farm has given their social media followers lots of reasons to engage with and revisit their profiles and this is reflected in the high engagement and sharing levels of their updates.Importantly amongst their efforts they also cross promote each piece of content across their social media platforms and demonstrate well their impressive understanding of the need to tailor the content for each different platform. The result of which means that they attract and form a relevant, captive audience that regularly comes to their social media platforms to interact and be informed and entertained.
Daylesford Farm have also cleverly integrated social media into almost every aspect of their website. From the often overlooked but crucial clear placement of social media icons across all pages of their website, to utilising social media widgets on their website and the online shop where social media icons are clearly displayed for you to share the product, it is clear that Daylesford Farm is projecting themselves as a social brand. The key benefit here is that in doing so they have created this very social experience for the visitor, making it easy to connect socially and for the most part, you don’t have to leave the website to do so, which encourages viewers to stay on the website for longer, allowing Daylesford Farm to effectively increase their fan/follower base from their website.
Ultimately Daylesford farm clearly understand and demonstrate well how to get the best out of each social media platform. They tailor content well, provide excellent customer service and importantly provide varied, consistent and engaging content that regularly keeps their audience coming back for more.
Key Takeaways
- Ensure every post you create is designed with a purpose and your target audience in mind. Whether it’s to inform, entertain, educate or engage, make everything that goes into your post (tone, pictures, links etc.) work towards and compliment your overall purpose for the post.
- Make sure that on your website you provide the visitor with lots of opportunities to connect with you socially. You can do this by clearly displaying your social media icons on your website pages and utilising any website social widgets that can enhance your marketing efforts.
- Provide fans with reasons to keep returning to your social media profiles by offering valuable content, competitions, industry insights, informative resources and anything else your target audience will find interesting.
- Differentiate and tailor your social media strategy to match the platform you are using.
Scarlett Darbyshire 