Facebook has an extensive global reach, making it an invaluable platform for businesses to grow brand awareness. Almost two thirds of Facebook users decide to follow a brand page after making a purchase, making Facebook a great tool in your marketing arsenal as it encourages users to recommend and invite their own friends to ‘like’ business pages that they themselves have had rewarding experiences with. Opening your business up to a potential audience of active users that has now surpassed 1 billion.
Connect With Customers and Strengthen Relationships
You will be able to connect with your customers because it is likely that they themselves are using Facebook. When a user likes your page or comments on a post they are showing that they want a relationship with your business. This gives you an invaluable opportunity to listen to and find out about your customers, demonstrate your customer service skills, share your valuable and informative news and information, offer incentives and exclusive rewards for loyal Facebook customers. You can also use it as a channel for gaining feedback from your customers on how you can improve your product, services and your customer service, all of which can greatly help your business in the future.
Raise Awareness Through “Likes”
The Facebook ‘Like’ button can be seen everywhere from packaging to TV advertisements and has become a fundamental tool in the marketing efforts of businesses. Whenever a user interacts with your page by liking or sharing your content this action could get published to their friends and so forth resulting in excellent exposure for your brand and goes a long way in increasing your brand awareness. Through sharing and promoting great and valuable content that encourages interaction, you are deepening existing customer relationships at the same time as potential creating and attracting new ones, therefore making every post an invaluable opportunity to generate awareness and attention for your business.
It Shows Your Personality
The internet can often be an impersonal place; however having a business Facebook page offers an informal and chatty platform for your opinions, stories, humour and advice that gives you an opportunity to attach a face, name and personality to your brand. Having a Facebook page allows you to foster genuine social connections with your audience and as you share your brand story with others and enjoy interaction and conversation it allows others to see the human side of your business helping you create richer, more human relationships.
You Can Build a Community on Your Page
Facebook pages can work as excellent hubs for creating a community of customers, prospects and other businesses. As you continually post consistent, valuable and informative content you will be rewarded with a rich and very beneficial experience with your community in that they will share reviews, opinions, raise queries and offer feedback all of which can greatly help your business in the future. By encouraging engagement in this way you help your business build a reputation based on loyal followers making your page and brand more attractive to others who will be likely drawn to your page.
Still not convinced? Here’s 8 more reasons why you need a Facebook Page
- Provides increased exposure for both your website and your brand.
- Provides website traffic by way of content sharing.
- Facilitates lead generation.
- Improves your search engine rankings.
- Free to use, though paid advertising opportunities are also available.
- Offers valuable insights into your marketplace and your competitors.
- Allows you to communicate directly with your audience.
- Allows you to create and promote company events.